Ajio — No details about my prepaid order

I have already submitted a complaint and u did a great job by forwarding it to Ajio and I did get a response stating they will reach me soon but it has been more than 3+ business days and still no information about my order.if they want me to file an lawsuit, cause that's the only way for me to get a response I can do that. It has been an one whole month after placing the order and still not reached me