Ajio — Non delivery

Subject: Non delivery of my order.
Dear sir,

I am a customer of your franchise. I have made order on 17 the April with the expectations that the order will be delivered by 20th as scheduled and commitment given by your team. However till today I didn't get the order. In this regard I have spoken repeatedly with your customer care department, however they are not able to assure about the delivery. As per them the order was delivered to some unknown person, who is not the correct recipient. My question is how could an order be dilever to third party who is even not know. What about the trust and privacy of customer. This is the standard maintain by your reputed company. I have made two compliant, the first one on 20th April and the other one on 22 April. However I am still in dilemma are they able to resolve the compliant with full expectation of me. The recipient of the order will be moving out of the address on 25th April. Is the compliant be solve and order be dilever by time.

I am really disappointed by the services and standard of your company. I am looking forward you will maintain the standard so that the trust goes not in vain and resolve the issue.

For your reference the order no and compliant nos are listed below. FL05530492, ID COM00524499.

Looking forward,

Ratan