Ajio — Not able to cancel order and initiate refund

Hi my name is Sunil Setpal and I ordered a product JOHN PLAYER SLIMFIT HOODED JACKET on 27th September 2022. The order ID is FN[protected]. The product was cancelled on 28th September 2022 however the same was not getting cancelled from my end. I had called customer care multiple times but they couldnt help. They tried cancelling the product from their end however to no avail. I spoke to your seniors multiple times but no one helped me regarding this. This is a technical glitch which can be resolved only by the technical team. When we cancel the order it gets initiated however post 10 minutes it again ends up showing the status as order delayed. Kindly resolve this issue at the earliest and arrange to refund the money back to source account on priority.