Ajio — Not arranging pick up and not refunding

Website:

www.ajio.com

I had ordered a set of curtains on AJIO, but have been sent the wrong design by the seller. I had raised a return request for the same the day I received the package, which was sep 30th.

I have given AJIO all the necessary information, including a photograph of the product that was delivered. The AJIO app states that the return request would be verified by Oct 2nd. It is already the 3rd oct.

My return I'd is #RT[protected]

I have contacted AJIO regarding the same and have not heard back from them. Neither have I received any update regarding the return request.