Ajio — Not received the product

Hello.
I ordered Jewelry on AJIO app on 16-Jan-2021 for Rs 27, 475.00, Payment was online, order ID FL[protected]. The material was supposed to reach us by 30-Jan-2021. The app shows the status as delivery delayed. The app does not allow an order cancel or multiple complaint filing. Now our money is stuck and no item is delivered,
Please help us.

Thanks
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