Ajio — Order ID - FN[protected] Ajio placed on 11th a July 2023 not yet delivered

Address:	Mumbai, Bangalore
Website:	www.ajio.com

Above order placed on 11th July from AJIO and it was sent via Shadowfax Courier bearing Docket No. SF[protected]AJI by Ajio. Since 14th Jul as per Shadowfax App it is lying in Bangalore but not yet delivered. Ajio promised to deliver the product on 17th then changed to 19th then changed to 21st July 23, however no one contacted from courier company to deliver the product. No further update on the Ajio / Shadowfax Website. Money is simply stuck as its a prepaid order and product also not been received. Called 30 times to Ajio customer care to understand the process but they have no clue, it is so bad that anyone will get hyper by receiving the same response by them. Twitter Handle / Grievance all are having no clue to any thing. Neither they are aware where the product is nor can comment on assured delivery date. Keeps on saying not delivered due to "Technical cliché" . under the condition, either I need the product or need the refund as it cant be waited for enormous period of time, they have raised complaint bearing No. COM[protected] on 19th July but they haven't worked on it unfortunately. Please help me in getting the refund immediately.