Ajio — Order ID FN[protected] & Return ID RT[protected] _ FRAUD in RETURN OF PRODUCTS, REFUND PENDING

This order of Handblock Ajrak Print Kurta worth Rs 999 was delivered on March 24th and the return request for the same was created the same day.
The product was duly picked by Ajio's Collection partner on March 25th.
The Collection Executive had duly verified the product with the image and other product details including the product tag, name, item number etc from the collection details available at his end and i had received a text message that the product has been picked up.
However, the AJIO Application or website did not reflect the collection status and the item was shown as 'out for pick up'.
Hence, i started following up with AJIO on March 26th and 27th via their helpline #. I was told everytime that the product is in transit for warehouse .
Despite my query as to why the AJIO APP was not reflecting the correct status, i was told it is a technical glitch at their end, but the product had been duly picked up.

Since the issue was not rectified by AJIO, i raised complaint to their Grievance officer as well as CUstomer Care through e-mail on March 28th.

On March 29th, i received a response that the product has been picked by their delivery partner and is on the way to warehouse. (Pls note that even after 5 days of picking the product had not yet reached warehouse)

Then after repeated follow ups, to my shock the return of product was cancelled in their APP on April 3rd. After again writing to AJIO Customer Care, Grievance Officer, Multiple calls - i came to know was that they had rejected the product as it was a non AJIO product.

Ever since then i have been repeatedly following up for my refund. I was told that the product is being sent back to me. I informed them that i will not accept anything from AJIO, till the time they rectify the FRAUD IN RETURN OF PRODUCTS going at their end.

When a customer duly returns the product within a day and it is collected by their delivery partner, how can they say it is a NON AJIO product.
The job of delivery partners is to verify the product is the same and then collect.

Needless to say the product that was delivered by AJIO was returned and hence it was duly collected and not rejected by their delivery partner.

If their was misappropriation of the product by the delivery partner or in transit, is it a customers fault.

Even after 10 complaints, AJIOs grievance redressal mechanism is pathectic and not at all fair or even willing to understand the consumer issue or the issue at the end of their own company.

Pls get me refund of my money and raise MISAPPROPRIATION and FRAUD related issues with their delivery partner.