Ajio — Order No. FN[protected] dated 27 Jan 2023 for Armani Exchange belt wrong product received

Address:

AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

I have placed Order No. FN[protected] dated 27 Jan 2023 for Armani Exchange belt for INR 3459. I got the delivery on 30 Jan 2023 in a beatiful Armani Exchange box but inside it there was another non branded belt not the one I ordered for. After opening the box, I immediately called up customer care and brought the matter to their notice. Since then I am following them up but nothing has happened. They are assuring that it will be resolved but all are false promises. I am attaching the following for your ready reference.
1. original belt ordered by me
2. Belt I received ( attachment name: belt pic ajio)
3. Email follows with Ajio
Please help me to get refund of my hard earned money. I would be happy to share any other information required by you.
Thanks