Ajio — Order not confirmed after the successful payment.

ranjitank

from Bardoli, Gujarat

Address:

SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout Bengaluru Bangalore District Karnataka India - 560068

I had made the payment of 1065.76 using upi on ajio shopping site. After the successful payment message from google pay, the order is not confirmed by ajio. My orders are not updated on the orders sections. There is an issue on the ajio site. Loss for me. Sent mail to them but they replied with their covid mail. There is no proper medium to contact the customer support. I cannot contact them.
Please help.

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AJIO customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by ranjitank Received a mail from Ajio customer care saying sorry for the debited amount. They said I have to wait for 48hrs to get the matter resolved or call or chat with them. I have waited for 3 days still I did not get the amount. I tried to follow their mentioned steps to initiate a chat or call back using customer care option but There are only FAQ. Since I don't have any orders in my account My call back or chat option is disable. Loks like their customer care do not know how their website works.

I have sent them the mail saying I can provide the details of transaction on the mail. Again i have received an automated mail o Covid. Waiting to give them the transaction details.

Oct 13, 2020

Updated by ranjitank I have also forwarded them the attached bill of google pay. Please look after the matter. The transaction was done on 7th of October.

Oct 16, 2020

Updated by ranjitank There is no response from Ajio customer care. Its been 3 days now. Waiting for their reply. Hope you will take action on them.

Oct 19, 2020

Updated by ranjitank not resolved yet. still waiting