Ajio — Order not received but shows delivered

I ordered two items from Ajio with order ID: #FL[protected]
I received just one item from the two.
I didnt receive the RIO zip jacket but it shows delivered on the website. Both the items were supposed to be in the same packet but there was just one item that is -Teamspirit joggers.

I have raised the complaint as Ajio a couple of times but i havent received any proper response from the company.
I have been regularly shopping from Ajio but after this incident i have highly disappointed and if i don't receive any resolution i will definitely never use the shopping app ever.