Ajio — order not shipped and 50% money deducted

Address:

Hyderabad, Telangana, 500023

I have placed an order on 29/06/2019 at reliance trends but the order never reached me, here are the details.
Order number fl[protected].
Order placed date : 29/06/2019
Order payment: 899.00 rs
I raised a compliant at ajio and after almost a month they saying the order delivered to some other person and they cant refund the money back and only 50% refund they can help.