Ajio — Poor refund policy

I didn't like the product and decided to return . On the same day ie, 9 november i got a message for pickup That is also attached with the mail and the return pickup was successful when I asked for acknowledgement copy courier person said the details will be messaged that were not done and the app notifications still shows it as unsuccessful return pickup and the money has not been refunded in my Ajio Wallet... Today another message was sent stating the pickup will be attempted today but its already done...