Ajio — Product delivered is 1st copy fake and doesnt match the actual order

Address:

7/29 Bijoygarh Golf Green Kolkata

I had ordered an ALDO handbag from the said AJIO website. The order when delivered to me consisted of a fake 1st copy product of ALDO. Plus the delivered item wasn’t the same as my actual order. Even after so many attempts to reach out to them, they haven’t initiated refund. I have lodged a police complaint against the forgery done with me and I would love to attach the scanned copy of the police complaint if the company wants to see it. This is straight up cheating customers and earning money by giving out fake and unwanted products. The product given is also damaged.