Ajio — Product not as per Image, and return not being accepted

Address:

PLOT NO.10, BUILDING NO.6, PLOT NO.4, ROCK VIEW APARTMENTS, BHAWANI NAGAR, MAROL MAROSHI ROAD, NEAR SEVEN HILLS HOSPITAL, ANDHERI EAST, MUMBAI - 40005

I had ordered for a Saree on 14th Sept, which was delivered on 19th Sept. However, the saree had a striped portion without zari border in the inside portion. This was not as per displayed image. This is absolute cheating.

I requested for a return on the same day, that is 19th Sept. (Return ID: RT[protected], mentioning the reason for the return and posting a picture of the striped portion, but the delivery boy who came to pick up the product on 22nd Sept said there is no description/reason for return mentioned in the app so he cannot collect the product.

I called the Ajio customer care on 22nd Sept and the person whom I spoke with said she will once again raise a 'Return Request no.RT[protected]. But after a couple of days I got a message from Ajio saying your request request is cancelled... thanks for changing your mind. I was shocked to read this message, so I again raised a Return Request (now for the 3rd time) RT[protected] on 26th Sept and again I received a message saying the Return Request is cancelled.

I cannot accept this at all. For a product that I have paid INR 1000, which I cannot even wear... why should I bear the loss. I want the product to be return IMMEDIATELY and want the refund to be creditted to my account without any further delay

SILBA JOSEPH
MOBILE NO. +91 [protected]