Ajio — Product taken back and not refunding the amount

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Ajio

On 24 dec of 2021 i ordered a heel which i received after a few days due to its cheap quality i raised a return and it was returned on 2 Jan of 2022. Product was returned successfully but they declared it non ajio product and was reshipped to me but yet i have not received the product. When i asked them they raised a complaint but didn't give the resolution. Each time i call them a new complaint id is allotted and issue is not resolved. Now they are asking me to check with the courier company regarding the product. I don't get it that why should I contact courier company it's their responsibility to deliver the product to customer adress and if it is missing than just give the refund amount but they are not.