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This order ORDER ID -FN[protected] was placed on 10/06/2023 containing one USPA shirt (size 42). It got delivered soon but I had to place a return request since it didn't look good. It was scheduled to be picked up for 12/06/2023 and was picked up on that day only by DELHIVERY logistics partner( SAURABH GUPTA [protected]). After taking back the product this person requested for return pickup OTP which due to network issues was not received to me then and there on which he said that he is taking the product now and will call back in a while for the OTP. So he took the product and never called back fo the OTP. Later i got an update that product has not been returned and is still pending for return.
I contacted ajio customer support but was told to wait for a while. Last week i again contacted ajio customer care and was told that as per logistics partner the product was never picked up. So after seeing no hope from ajio I went to DELHIVERY warehouse and found out that this logistics partner has left the job a few days back. On confronting him over the call he did admitted that he might have picked up the product.
I don't where the problem is, but I just know one thing that my product was picked up on 12/06/2023 by this person i.e. Saurabh Gupta only but he hasn't updated about the return. It's been so many days and only solution i am getting from you people is to wait for a few more days everytime I lodge a complaint.
ajio compalint department called and said that we are closing the compalint as theres nothing which can be done now. they accused me of lying to them even when i provided them with the logistics partner number by investigating the matter by myself.
this is not the first time i am experiencing such thing with ajio, but this time has been really dissapointing. they have refused to help and also refused to give me my refund. Was this information helpful? | 
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