Ajio — recently ordered footwear which is supposed to be picked up for return past 25 days

Address:	New Delhi, Delhi
Website:	www.ajio.com

Company is a total fraud. They sent a product in shabbiest condition possible without tag in response to which ai created a return request. Pickup didn't happen 1st time since there was no tag. After contacting them and explaining them their fault, i was assured of pickup without any quality check, but to knowledge this came out to be a wrong assurance. Post that, i have made 35 calls to them in past 21 days (Actually counted from my call log), to which they responded everytime but making false promises everytime, giving false dates and information. Also, i was asked to make a repeat return request 3 times within this period, to which they gave me dates of pickup. The delivery person didn't turn up for first time, and the other 2 times, he refused to take the product saying their delivery partner didn't recieve any information regarding no quality check to be done. Currently, i am on my 36th call with them, while writing this complaint here as no other option is left.in past 2 calls, i have also talked to the manager himself (Where i was compelled to shout on him this time since the magnitude of frustration is beyond imagination). Even now, i am being given dates only without any pickup actually happening. This is nothing but a scam going on since i know 4 other ppl who faced the same issue in past 2 months. These ppl tend to deliver you fake brand products, without tags. Now, post this strategy there are 2 possibilities, either the customer accepts the product to stay away from the hustle of return and all or he asks for a return to which these ppl refuse to take the product back since there is no tag, and if they are contacted again to explain them for the problem being from their side, then they just keep giving you false dates, promises, assurances, and keep delaying the procedure till the 30 days time pd is lapsed.
So, as you all can sense, it is a scam going on from their side, kindly refrain from using ajio in future, many ppl have become victims this year. No doubt, there have been good experiences too, but then, in last 6 months, there is something very fishy going on with this company.
So, please, kindly stay away from ajio.