Ajio — Refund

I haven’t received the refund for my Order ID: FL[protected] till now. This is very disappointing. On website it is showing that the refund is initiated. This is not done. Refund hasn’t been transferred to my bank account till now. They provided me reference number to check with the bank branch. But now I came to know there is no procedure of checking the refund status through reference number. Bank is just denying the reference number.
Even their ajio customer service is also not even responding to my mails. Since last few months I am mailing them for refund but they are just saying that refund has been initiated.
Date of the incident is 31 march, 2021
I want refund of the order asap.