Ajio — Refund Denied

Address:

Delhi

I had ordered a pair of heels using a gift card of ICICI Bank, which was cancelled accidently. the company refused the refund of the same stating that the refund is not Initiated for the payment made through Gift Cards
I have been trying to reach the team through mails, contacted them on their customer care address and got no response for the same. i had requested them to allow me to order something of the similar amount or put the amount in my Ajio wallet for future use. they have refused and stated that the amount is non refundable. The Company has not replied to my mails or messages on twitter or instagram. while the call center executives are refusing to provide the refund or give the refusal of issuing refund in writing. The Order Id FL[protected], name associated with the account- Shreeda Kathuria. Amount- Rs. 998. Date or order 23rd August 2021. Please do the needful as lawfully its our money, regardless of the mode of payment. Refusing the refund on account of gift card is Unfair and this should be punishable as the company is depriving the customer of the amount and wasting their time instead