Ajio — Refund Not given for returned item

Order number FL[protected]. 2 silver items returned and ajio gave refund on only one item and its warehouse staff is also such a fraud, that they didn't want yo update me on my self shipped returns that are already delivered and that warehouse staff continuously claimed as, they need to check and never updated. I supplied dtdc proof of package delivered. 925sterling silver rose gold opulent desire drop earrings of Rs 1814.46 is held for item they received and NOT giving refund