Ajio — Refund not initiate for product not delivered

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Ajio app

I have ordered 4 garments on Ajio App by order id FNJ[protected] (1 jeans + 3 shirts) dated[protected]. I got only delivery of 3 shirts and after trials i have ordered for 1 shirt return and 2 shirts exchange on the app on[protected]. on 20th June i got message for pick up from shadofax delivery. As there is not clarified anywhere in the message or app i have returned all the 3 garments to the delivery lady. on 22th june another delivery person from delhivery came to visit my place for exchange products. He asked me to submit the exchange garments to get this delivery. I have told that i have already returned the products on 20th june as per message received with pin. and i got the successful pick up also. i have also complaint about this to the ajio care. but not getting any response. After that the lady who visit earlier come again for another delivery and i requested her that by mistake i have returned you 3 garments. she acknowledge that and assured me that she will inform them and if possible she will give me back the extra garment. I have also share her mobile no to ajio care and tell them to clarify the matter. but no response. After that i have tried to call that delivery lady, but now she is not picking my calls. The ajio care is not confirming their policy mistakes not giving proper awareness to the customer for assigning different person for both exchange and return products. their back team not work for any resolution. Now they are not refunding my money and not the garments. Really painful experience from Ajio and Ajio care staff.