Ajio — Refund not initiated

I returned a very expensive dress to ajio on 11 August. But I have not received a refund even after calling them and emailing them about 50 times. They say that they would get back to me in 48 hours or a few days but no refund has even been initiated yet. The company is a complete fraud. My account has been blocked too due to some reason and I cannot access it at all. They would not provide me any resolution regarding that either. My order id is EX[protected]. Please help me get my refund.
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