Ajio — Refund not initiated even after 3 weeks

I had returned a product on 12 April as the product delivered was different from the picture shown on the website.
The color and the brand name attached to the product was the same as that of the ordered product but the pattern of the product was totally different. The tag also was intact. But still even after 3 weeks of returning I have not got the refund yet.
And AJIO customer care is totally useless, they don't respond .
Please help me with this.
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