Ajio — Refund Not initiated - PUMA cliff IDP Lace -Up Sneakers

Address:

SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout Bengaluru Bangalore District Karnataka India 560068

L ordered a pair of PUMA shoes from AJIO which I received on march 1st, 2023 and the product was found to be defective and there was no proper packaging and there was no product tag as well. The order isn't worth 2083 RS. Those weren't original PUMA shoes, it was merely a very bad quality shoes which was not properly packed. I initiated the return request within 15 mins with pictures being taken on the same day and within the next two days shadowfax courier partner picked my product and they told me that it failed at quality test because there was no product tag but that was one of the reasons for my return, I called the customer care team who told me to wait till march 11 (yeah nearly 10 days for a worthless product), the shadowfax team then returned me the product on march 06th and this time I called the customer care of AJIO and they initiated the return request on my behalf and gave me 100% assurance that the product will get picked up without quality test and I'll get refund, the next day shadowfax team picked the product and again told me that the product failed at quality test, Being patient for the second time, I called the customer care again and they told me to initiate the return request for the third time and told me the steps to get the product returned without quality test and today I got a message from AJIO team that it failed the quality test again. I am helpless in this regard and I need the Indian consumer forum to help me in this regard. Attaching the pictures so you could see the quality of the shoes.