Ajio — Refund not received

I returned products from ajio of worth rs 1782. They refunded the money to my ajio wallet. I tried to transfer to my bank account but it dint happen after many days wait too. I contacted ajio customer care and requested to transfer my ajio wallet money to my bank account which they never did even after waiting for so many days. Now I don't have that money in my ajio wallet as well.

It is neither transferred to my bank account not in my ajio wallet.

Ajio had looted my money and they always try to do this.
Please help in getting back my money.