Ajio — Refund Not Received & Product Returned Not Picked Up_ RT[protected]

Address:

Mumbai

Dear All,

I placed an order dated on 23rd of Aug 2023 with order no FN[protected] which was received dated on 25th Aug 2023. Product was received as a used product and without any Company Tag or Price Tag on it, so Immediately I placed an returned request with return Id RT[protected] for the same. When your delivery person came to pick up the return order he checked the product and he refused to pick it up as the product did not have Price tag on it. Immediately I called customer care no and had a word with your customer care executive, so they guided me to place a request again for return and I did the same and I uploaded pictures with it and they have assured me that same will be picked up this time and your refund will be received, on the next day again delivery partner has come to pick up but same thing has happened. Continuously I did the same thing 12 times but did not pick it up, Finally today the product was picked up by your delivery partner and he has mentioned the return as a defective product and informed us that we will return the product back to you as the product did not have a tag. I communicated to him that I have already mentioned for the first time only that the product is a used product and does not have any tags on it.

Please find below list of complaint no and date on which I made a complaint by talking to your customer care executive. Now whenever I call your customer care no as soon as I provide my ordered Id or Complaint id, they disconnect my call and you have only optioned to call customer care no twice a day from same no, so I try to called from my other mob no but as soon as I will share my complaint no they disconnect call.

I want to know, is this how you treat your customer and provide service?

Doesn't your delivery partner know that the return was initiated due to a used product and without a price tag?

Please hire the people who can give proper answers to customer complaints and guide them on the right path, and as a service industry you have to answer the customer complaint and make it resolved not to harass them.

1) Complaint No: COM[protected] Date: 25th Aug 2023
2) Compliant No: COM[protected] Date: 30th Aug 2023
3) Complaint No: COM[protected] Date: 30th Aug 2023
4) Complaint No: COM[protected] Date: 30th Aug 2023
5) Complaint No: COM[protected] Date: 30th Aug 2023
6) Complaint No: COM[protected] Date: 1st Sep 2023
7) Complaint No: COM[protected] Date: 1st Sep 2023
8) Complaint No: COM[protected] Date: 2nd Sep 2023
9) Complaint No: COM[protected] Date: 2nd Sep 2023
10)Complaint No: COM[protected] Date: 11th Sep 2023
11) Complaint No: COM[protected] Date: 13th Sep 2023
12)Complaint No: COM[protected] Date: 13th Sep 2023

Just look at the complaint list and see the remarks, and without customer consent you guys have closed all complaints without satisfaction. Also find attached product pictures for your reference.

I want my refund on priority on the original payment mode, Nowonward I have to think before placing any order from your application and I should share the incident so all customers who are thinking of buying online from Ajio, will also think before placing any order.