Ajio — Refund of a prepaid order

I have ordered one bag from ajio of rupess 721 on 3 October 2021.I used my ajio point 100 and paid 621 rupees by Phone pay . Unfortunately when I cancelled my order they send me a mail regarding the cancellation in which it was mentioned that the money will get refunded to my bank account or ajio wallet by 12 October bt still it is 20th October bt I didn't get my money back.This is purely fraud ...and ajio is making fool o[censored]s.