Ajio — Refund of the amount for the returned item

Address:

Flat no 1101, Block E, Osman Nagar Ozone Height, Tellapur, Sangareddy, Hyderabad

We made a purchase of Rs 8384 vide order number FN[protected] on 27th Dec 2024 using our IDFCFirstBAnk debit card

However, we returned most item and was supposed to get refund of Rs 6936.25 vide return ID RT[protected], the amount has not been credited into our account. We have checked with bank and they have told that they don’t have any transaction code as provided by your customer service. (Reference number [protected] dated 10th January 2024). Mode of transaction not informed to us.

We have been running behind bank and Ajio for the money but none of them have given proper feedback on the refund status.