Ajio — Refund transferred to Ajio Wallet not to my bank account and confiscated the funds

I ordered some products and on returning of the products the amount was refunded in my ajio account. The amount in my ajio account was approximately Rs.7600/-, and they blocked my ajio account associated with [protected] phone number. They confiscated my hard earned money. I have raised multiple mails for the concern and no relief was given. If they are even allowed to keep a wallet system, if yes, how they can confiscate common man's hard earned money.