Order Id. FL[protected]. I ordered Nike Barcelona jacket for 3571 INR and paid via UPI, i received it and found out that it is some cheap performax jacket with nike and barcelona tags on it. So i placed return request. The app asked me to take pictures and upload the same on the app so that it can be verified and then the return request can be initiated. It took them 2-3 days and the request was approved. The guy came and picked up the parcel on 5th jan 2022. Now app was saying i will recieve refund by 22nd jan. I called them on 22nd to check status, he said that there is some problem in the warehouse, the product is not ajio. That is why i was returning, because the product was some cheap performax one. I told him this and he said that he will raise the issue and someone will call me before 29th Jan 2022 to resolve
the issue but noone did. I called them again 5 days later when i saw that
notification on app that issue has been resolved and I still did not get any refund, the woman had me repeat the whole incident again and again and said that I'll get a refund within 2 days. Nothing happened. I called them again today, the person said that i will not get any refund as of now as the product was not original and not ajio product. Again I said that if the product would have been fine there was no reason to return. I had to repeat everything again and again and again he said it will take some days in this process. I would like to get a refund, if that is not possible then I would not mind the original product and not the one which was sent the first time. It has been a month of anticipation and continuously stressing, please do resolve the issue I have already called many times and it is frustrating.
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