Ajio — Refusal for Refund for wrong item received

I have placed an order for Armani Hand bag through Ajio on 19 Aug for Rs 7600 Order ID fn[protected] and instead I received a kids jogger.On raising the return request they cancelled saying we have shipped the right product.We are sorry for the loss.When I provided the evidence ( A video where their courier bag can be seen - I was able to take out the jogger with a small tear in the corner which a handbag couldn't have come out)they dint even see it.No investigation and instead organization has the worst customer support mechanism.
Tickets are closed with false information without even talking to the customers. Placing calls on long hold and abruptly disconnecting the calls.
Committing false promises and no proactiveness to investigate when I said you might check with the logistics partner.
Please help me in getting my money back. I am a very old customer of Ajio, had this been a habit I would have reported this type of case before also.Pls check the history of Return due to wrong product.

I ll make sure I never buy from them in future.I could have attached the video also but its 12 MB.