Ajio — Return and Refund

Address:	Hyderabad
Website:	Ajio

I ordered an elite brand " Accessorize london" bag from the website, instead of which i received a non-branded used, rusted, dirty bag.
I raised a complaint with Ajio to raise a return and provide refund, there has been no pickup from the end of Ajio and no refund processed.
This is sucha pathetic experience with the website, this also breaks my trust on the brand, if i start receiving such pathetic unbranded stuff in the name of their brand