Ajio — Return and Refund issue

I am writing to express my utter disappointment and frustration regarding the unresolved matter of my return and refund of two pairs of Nike shoes.

It is disheartening to see the careless approach towards customer satisfaction, especially when dealing with a company of your stature.

We initiated the return due to fit issues within the allowed timeframe, but unfortunately, the scheduled pickup did not happen on the promised date. Despite several attempts to follow up during the festive season in November, we've received nothing more than assurances that our issue will be resolved within two business days. The promised three attempts by the pickup person to contact us never happened, and we've been left in the dark about the status of our return.

As working individuals managing both professional and household responsibilities, the constant need to check the app for pickup updates and regular calls to customer care have been burdensome. The total amount at stake is ₹14, 742, our hard-earned money, and the delays and lack of communication have been frustrating.

We've never faced such issues with other retailers, and we're disheartened by the experience with AJIO. I kindly request your prompt attention to initiate the return process, conduct the quality check, and refund the amount at the earliest. Below are the relevant details for your reference:

Below are the relevant details for your reference:

Return ID : #RT[protected]

Complaint numbers - Below is the Screenshot of all of the complaints raised.

The account is in my husband's name - Rohit Saluja

Please contact me via email and let me know of an update ASAP.