Ajio — Return Issue/unnecessary pickup rescheduling

Address:

its an online shopping app

My name is Saif, and I've requested for the return of a few items that I bought via the AJIO app last month.
The problem is that they don't want to pick up my return packages, which results in an unnecessary rescheduling of the return date. To make matters worse, after the return window has passed, they are cancelling my returns and telling me that I have exceeded the return window even though I submitted the request within two days of delivery.

Case: I've been receiving messages for the return of only two goods for the past two days, but the delivery partners are acting so unethically that they are cancelling the return pickup and leaving a message saying that they have tried to contact me but I am unreachable. The pickup was then rescheduled for the next day, where I will receive the same care as before. I called back 1 delivery partner because he dropped a missed call (1 ring) to me only to mark that he tried reaching me out and when i caught him and made him accept the thing he had nothing to say to me except that I have to bring the parcel to him on a particular place. Then he hung up the call.

Every time I seek help from the customer service line, they always respond with an automated response that sounds like a robot and gives a new resolution date.
I've only been receiving dates; no orders have yet been picked up from my house. I have already paid for all of my items, so I need my money refunded as soon as the return parcel pickup is done.

This is typical behaviour for AJIO, and a few of my friends have had similar experiences. Some people settled with the loss and moved on, while others used Twitter to post about the problem because AJIO's customer care service is useless.

Below are the return ID :
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may. Earlier slot was 28 apr - 3rd may
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] item) - unnecessarily rescheduled from 3rd May to 10th may.
RT[protected] items) - READ ABOVE CASE
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May. Earlier slot was around 23-29 APR
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May.
RT[protected] item) - unnecessarily rescheduled from 29th APR to 10th May.

I'm helpless and unable to reach out to any right person who can help me out.
Thanks for considering!
Regards
Saif