Ajio — Return of the products

This is highly intolerable situation I am facing with the portal as a customer..
As a first time customer my big blunder was to shop from AJIO.com and trusting it and for which I am going to pay heavily..
I had placed an order on 3rd October 2021…first two deliveries were smooth but later the company started showing it true colour…I received the products which I had not placed and so ask for return but because it was wrong product so have to go through all the hassles of return by clicking the picture and scanning the product with no fault of mine and ajio will pick up after verifying the product description uploaded by me …
There was no revert of the verification neither pick up happened…Tried callling up the customer care but not reachable as high call volumes, sent so many emails but there was no reply for that too…
Customer is in a fix as what to do… than suddenly Mr.Arvind from Shadowfax comes for pickup without [protected]@ 9:30 pm ..saying mein society mein tha toh Aapka pick up initiate karwa diya again my bad luck I was out of my house so pickup couldn’t be done and later my return gets cancelled because customer not available..one attempt and the return cancelled..
Today on 21st October I was looking for the status of my return which showed return cancelled…again had to place the request but I don’t what is going to happen
Mr.Rohit the customer care got connected today but again as I was not able to place one return on my app so asked him for help…And he created a return for different product and not what I asked for…
Problems don’t end here again I had to call Miss Nisha was on call she created the return but the return time is 27th October
Please requesting you all to stop punishing me for such a small Mista of shopping on Ajio.com
I promise will never do it again but please take all the products and free me from the pain of returning the product…
All the people associated with Ajio are very busy be it dispatch, customer care, backend and delivery partners and only customer is free as that person is the only culprit and have to pay a price for the same of visiting and shopping from Ajio
Attaching the pics of the product and requesting you to do the pickup as soon as possible as we are going out of station…