Ajio — returns and replacement policy

Nayana Dawkhar

from Pune, Maharashtra

Aug 10, 2018

Website: www.ajio.com

I haven’t seen such a terrible service before by any of the well renowned online sellers. The worst service provider ever ia "ajio".

I purchased a jeans which is a unfit for me and hence i wanted to return it back. I placed a returned request immediately on next date and since then no one is coming to pick the product back.

I am continuously calling the customer care executives but they are giving me unrealistic & no-convincing answers.
Like "your company might be locked hence the delivery man returned, does mnc ever lock its offices? : (Or the person who will come to pick the product will never intimate you by calling or messaging he will come directly to the delivery venue as it seems they do not want to disturb us!!! Lol aint this a funny answer?

It's been almost 2 weeks and i am only getting messages that attempt was unsuccessful where as i am not getting any call from delivery person. Today i again got a message that delivery failed and phone number is [protected] and when i am trying to call the phone number its either not reachable or he is not answering.

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Aug 10, 2018

Updated by Nayana Dawkhar Ajio.com — returns and replacement policy

1 Review
Nayana Dawkhar on Aug 10, 2018 Mark as Resolved

I Haven’t seen such a terrible service before by any of the well renowned online sellers. The worst service provider ever ia "AJIO".

I Purchased a jeans which is a unfit for me and hence I wanted to return it back. I placed a returned request immediately on next date and since then no one is coming to pick the product back.

I am continuously calling the customer care executives but they are giving me unrealistic & no-convincing answers.
Like "your company might be locked hence the delivery man returned, Does MNC ever lock its offices ? :( or the person who will come to pick the product will never intimate you by calling or messaging he will come directly to the delivery venue as it seems they do not want to disturb us !!! LOL aint this a funny answer?

It's been almost 2 weeks and I am only getting messages that attempt was unsuccessful where as I am not getting any call from delivery person. Today I again got a message that delivery failed and phone number is [protected] and when I am trying to call the phone number its either not reachable or he is not answering.

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Comments

Praneeth Kumar 1992

Sep 26, 2020

I have ordered a products(4 items) with order no.FL[protected]. No response till now from Ajio Shopping Cart My amount was debited from my account Rupees 1734.34/-on June 17 For the order in my Ajio Shopping Cart But till now order is not confirmed and after one month I can see in cart that my order has been cancelled once it reached to warehouse we will refund the money till now no update it has been already 3 months neither I received the product or the refund and no response from the customer care I written mail to the grivence officer also but no response, if you don't want to give any update to the customer's then for what purpose you are working, if you want to deliver the product then you need to see the customer queries, or if you don't want to deliver the product then please stop selling the products .

Detalis:
Ordered date:[protected]
Order no.:FL[protected]
Partial delivery date: 1 item on[protected]
1 item on[protected]
Amount:Rs.1734.34/-

returns and replacement policy - Comment #3739916 - Image #0

[email protected]

Oct 7, 2020

My self mounika I order 2899 rupees in ajio, my mny was deducted twice from my account till now I didn't received any refund mny please help me

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[email protected]

Oct 7, 2020

My order num is FL[protected] my amount was deducted twice from my account till now I didn't received any refund mny please help me sir or else my dad will bit me

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returns and replacement policy - Comment #3744697 - Image #1

Mansi..

from Jamnagar, Gujarat

Sep 9, 2021

I ordered puma shoes order id EX[protected] and i want to replace it but it showing 31st august to pick up the product and today it is 9 sep. Customet care is also not responding no mail has been answered also very disappointed frm AJIO plz communicate asap

Channappagouda Patil

Sep 28, 2021

I don't have order bill ajio will take the exchage without bill