| Address: | Mumbai City, Maharashtra, 400019 | | Website: | Ajio.com |
Hi team,
I had ordered for 3 shoes on ajio product id is - fl84295981, i ordered it on 6th nov, 2018, and per their policy you cannot cancel the product once it goes in shipping state which happens the very next day however the delivery date was 7 days later which is 13th nov, 2018, i called on 7th to cancel the order they told me to wait and cancel it after i receive it, i waited till 13th and dint get the product, i called their customer service and spoke to them about the same the girl couldn't understand hence i asked for the supervisor later he came n spoke to me for 12min only apologizing and telling all the scriped lines he promised me he will call me the next day and give a update which he failed to do, later i called the next day and they wanted me to repeat the whole story again so i asked them to read the notes put by the previous supervisor however to my surprise he hadn't put this shows how careless and casual they are towards the customers comcer, i wanted my money back as i paid through my credit card. However i have made several more attempts to call them but they just ask me to wait as they themselves dnt know when will be the delivered to me. I need my money back.
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