Ajio — They cheat me

I ordered products in ajio.com they send me but it's not reached me
Courier service is not responding. Similarly ajio team also not responding please help me i need my money.
We understand that things are not happening the way you expected. A complaint has been shared to our logistic department regarding this issue and the complaint number is com[protected].

We will get back to you with an update on or before 27th july 2020. Rest assured we are working hard to resolve your issue at the earliest and will let you know as soon as it is fixed.in case of any unforeseen delays, we will keep you posted. We have also sent you an sms with the due date.
But they didn't respond and didn't solve.