Ajio — They didn't credit my money in my account.

I cancelled one order but they did not refund my money back. Please sir help me. They send we have already gone ahead and initiated a refund towards your source account on 8th may 2020. Post initiation it takes 5-7 business days excluding (Saturday, sunday and bank holidays) to reflect in your bank account. The 7 business days have not lapsed yet. We request you to please wait till that time. But, if it won’t, we suggest you to please check with your bank by providing the pgid which is pay_emwouktvznn8ni.

Once
And then
Would suggest you to please, check with your bank’s customer care by providing the reference number which is pay_emwouktvznn8ni. They should be able to locate the fund.
I contacted bank costumer care also they didn't respond please find the solution please help me sis please