Ajio — Unable to Exchange of a Product(OrderID: FN[protected])- AJIO Blocked my Account

Hello Sir,

I have purchased an item from AJIO recently and was not happy with the size which for the sandals ordered for my kid, now I wanted to exchange the same, but without any notice AJIO blocked my account and was unable to check my order or return my order. and I have invested good amount of money to buy the product.
When I call the customer care they were saying based on their policies they have blocked my account due to high returns which they have neither communicated before ordering my product. I don't care even if they block my account but as a consumer I have the right to return.exchange the product as per their policies and they have blocked me to do that now.
Here is my ORDER ID of AJIO : FN[protected]

Kindly understand as a consumer as I have not paid for AJIO Services but I have paid for my product and I have right to exchange/return.