Ajio — Wrong and dirty product delivered by AJIO.

Address:

Mumbai, 3rd Floor, Kavarana Building, Lokmanya Tilak Rd, Dhobi Talao, Lohar Chawl, Kalbadevi, India

I am Shriharsh Dhamodkar from Pune. I had ordered a running shoes of Campus Rs.1267 including delivery charges(Order ID - FN[protected]) from Ajio on 16th December(Saturday). I received it on 20th December with a well packing with CAMPUS labelling outside the box. But when I opened it after reaching home there was a dirty chappal inside instead of shoes. I was really disappointed with seeing the product. I thought I have been scammed. I immediately called the delivery guy that called me.I explained that I had been scammed and delivered a dirty product. He was from SHADOWFAX courier service. He replied that he doesn't know anything.Their company only delivers the packed parcel provided.He told to contact AJIO Customer care service.
I called at Customer care service of AJIO and explained the issue. They guided to place a return order and explain the issue. I completed the procedure with providing images of product and the reply and verification was to be provided till 23rd Dec and my return request was been rejected. I again called the customer care they once again told me to do the procedure and it kept rejecting. I tried 3 times but the reply from AJIO is the same (Hey Shriharsh! We have an update against your Ajio Complaint ID COM[protected]. We have reviewed your return request. Unfortunately it doesn't meet our current criteria of return hence, we will not be able to proceed with the request. Please be informed that correct product was shipped and delivered from our end.)
This is the exact reply from Ajio 3rd time.
My friend told me to register a complaint on consumercomplaints India.
I hope I had provided every information needed from my side and will provide the information if anything is missing.
Please help me with the issue as I am a student and has been scammed with a big amount for me.