Ajio — Wrong item and forced exchanged

Website: AJIO.cm

I brought 2 items from this AJIO web site by Order ID : EX[protected]. One product doesn't fit well so when I wish to return they denied and force me exchanged instead of return, but in the time of purchased they didnt mentioned that it is not returnable. And 2nd item delivered totally wrong product i had not order for that product again when I go for self help platform for they did not allow me to choose "Wrong product" option I have no option for return because return only possible once photo of the product match with retuning product, My total money wasted. please help me. I tried to talked to them but customer care number is always Busey