[Resolved]  Ajio — Wrong product was delivered

This is in regards to the order I passed on 8th April 2022 .Order no : FL[protected], order was worth rupees - 46500.
Wrong item was delivered on 11 th April2022.

Since then I am struggling to first get the wrong item picked up and now for my refund.
I have written several emails to Ajio but not getting any response.
Everytime I call them they say we are working towards your refund. I even got an email confirming that refund has been initiated and I will get it in 7 days . Now today I got an email saying we can’t refund as this is not ajio product that was returned.
Guys they have sent the wrong product. Something happened at there end. Ajio team is just placed around from last two months.

I have attached all the images of the wrong product delivered with all the tags .
Along with the image of the bag what I actually ordered.
Also the bill and the email where they confirmed about refund and another email where they again denied.