Ajmer Vidyut Vitran Nigam Limited — cancelling order of realme 2 pro without intimation

Address:	Ahmedabad, Gujarat, 382424
Website:	flipkart.com

I have ordered realme 2 pro (4 gb ram 64 gb memory) phone from flipkart on 26th dec’18 and my order details are as below. This was against exchange of my old phone redmi 2 prime.
Order details:
Order id – od[protected]
Product – realme 2 pro (64 gb storage 4 gb ram)
Date of order – 26th dec’18
Payment - 10510

The exchange was refused by courier and did not deliver me my order of new phone redme 2 pro. I have called customer care and as asked by them i have provided them the photographs for my old phone for exchange and in reply they assured me resolution by 30th dec’18. Then i have told customer representative of flipkart to deliver me the order and the value of exchange i have agreed to pay in cash. They told me that the order is scheduled by them to deliver me in 1 working day. Later to my surprise the order was cancelled. On calling to customer representative, they told me that seller has cancelled the order and if i require the mobile, i need to reorder the same. However the discount offered on my credit card and extra discount of 1000/- rs. Was lapsed and i have to order fresh without this discount at prevailing price.

Matter of dispute
If they asked me to wait till 30th dec’18 for resolution, how can they cancel my order without intimating me? I have also chat screen with customer care which is attached for reference.
If i have to order the mobile again, they should offer me discount which was there at the time of first order, as cancel was not my concern and they cancelled without intimating to me.
I would like to have new mobile from flipkart on the same order with the same rate as i have ordered.
I hope this matter will be taken up by you and i will get proper resolution.
Thank you
Regards,
Paresh budhia