Ajmer Vidyut Vitran Nigam Limited — Complaint Regarding Non Working o[censored]rea tank in Newly purchased AC Bus

Address:

NH 30 Ara Bihta Main Road, Near ESIC hospital, Bihta Patna, Bihar 801103

I am raising this complaint against Maurya Motors Private Limited for selling me a defactive bus details mentioned below and other necessary details.

I have purchased a new chassis LPO 10.2/5 AC (BR01PM 4592) on 20-July-2021 from Maurya motors and sent it to an external body maker for body work, and delivery of the vehicle is done by the Dealer to the body maker.

When I took the delivery of the vehicle from the body maker and while returning to my home, the vehicle started to creating problems. I have to stop after every 30-40 mins as the Accelerator was not working properly and vehicle is not running.Rather then returning to my home I directly went to workshop Maurya Motors Private Limited in Bihta (Bihar). They checked it and confirmed that everything is ok . When I returned to my home next day the same problem occurred in the morning. This time I contacted the to Maury motors workshop patna they told to me bring to bus to their service center in patna. they kept the bus for 2 day and said our Engineer will came next day and check the vehicle. After 2 days they returned the vehicle and said that everything is fine and again next day the same problem occurred and again I wen to tata motors workshop in Bihta. This time they said the urea tank have some problems and need replacement. I told them to do so but to my surprise that tank is not available in the workshop neither in patna as informed to me by the service center.

The bus is in Service center from 19-Sep-2021 and several deadlines have failed for the defactive parts arrival and result in non-operating of my bus and financial loss.

And i am looking for a compensation from the Dealer for the financial loss that happens because the bus is not operational from[protected] and still my problem is not resolved after multiple visits to the workshop as I am paying to the banker towards the EMI and Bus staff and already paid the taxes of the bus for the quarter.

Thanks and Regards
Santosh Kumar
Mo. [protected], [protected]
Secondary Email Id: [protected]@gmail.com