Akai Complaints & Reviews

Akai Televisions Purchased through Amazon sold by DS Cloudtail India Pvt Ltd & Marketed By Hometech Digital Pvt Ltd. — Counterfeit AKAI TV sets are being sold by certain dealers, No after sales support
I purchased a 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model through Amazon sold by DS Cloudtail India Pvt Ltd259Q1ZH, TCI Warehouse, Unit 1, SF No. 496/A, 497, Mopperipalayam, Village, Post- kaduvettipalayam, Karumathampatti, Palladam Taluk, Coimbatore, TN- 641659, PAN No. AAQCS4259Q, GST Regn No. 33AAQCS4 & Marketed By Hometech Digital Pvt Ltd vide Invoice No. IN-SCJB-139958 dated 22 Mar 2022 and the item was delivered at my place around a week time. The installation was supposed to be completed by the OEM/Supplier within 48 hours of delivery but to my dismay the OEM/ Supplier never bothered to install the product and after a month of ordeal they requested me to take the help of local technician for installation and the product was installed somewhere in May 2021. This lackadaisical attitude of the supplier was also communicated to Amazon through email time and again. In this connection, you may verify my mail addressed to [protected]@amazon.com dated 23 Mar 2021 till 29 Apr 2021.
Unfortunately, the TV stopped working exactly after a year plus few days. It was during 17th of May the display of the Television had been off thus forcing me to search for the customer care numbers provided on the warranty book let as well as Akai Website. To my astonishment, none of the numbers provided on the warranty booklet including the website address of the Akai are functioning/ not responding to calls/ non existent. The picture was appearing on the top of the Screen and below half was having horizontal lines. Finally, somehow I got in touch with their executive at AKAI and obtained a complaint no. PA[protected] on 21 May 2022 and after that so many executives called me from different nos. On 23 May 2022 someone from UNIQPLUS operating under UNIQARE (GST. 32AKIPS06222C1ZP) reached my house on 30 May 2022 and diagnosed as Panel Complaint and provided a receipt vide no A1976 by paying Rs 650/- service charge.

The service centre told me after feeding my TV model no. in their system that the TV is having 1+2 years of warranty and the product will be replaced within a week as was communicated by their source. I have the screen shot exchanges between the AKAI service 24x7 and the local service centre. The service centre told me that they forwarded a request for replacement of Panel and expected within a week as the panel will be covered in the warranty for two years. Further, he told that he cannot assure anything about the TV as the spares are provided by OEM otherwise, I need to throw it out. Now whenever I contact the service centre they asked to contact OEM/ their Manager in Chennai ( Mr Karthik- [protected]) and OEM in turn asks me to contact Amazon like this they keep on ping ponging me among themselves. The TV is laying like a white elephant for the past almost one month in my house and I am fed up of complaining daily to the above named people. Now the OEM says they provide only standard warranty of 1 year and Amazon has to provide further service whereas, amazon is asking a denial letter from the OEM so that they could provide the service, the local service centre says from their past experiences that AKAI (OEM) does not send the panel at all. I am the only sufferer in this case. I even spoke to AKAI Chennai Manager Mr Karthik but also of no use. It may please be noted that there were innumerable complaints pending at the online complaint platform of various customer sites and that itself is the solid proof that the company is a fly by night operator or selling counterfeit products with the help of some local technicians.

I am really taken aback by the irresponsible attitude of these people. This is purely a criminal act in which I feel a lot of hands are involved and in the process lakhs of gullible customers are getting duped and the customers are losing so much of money besides undergoing unwanted harassment also. Kindly suggest how to go about to claim my right and to bring the offenders to the books. What action should I take against the Dealer who is said to be involved in selling this type of bad / counterfeit TV sets and other contraband over the last many years duping several customers?

An immediate action in this regard will be highly appreciated.

Regards

M jayaprakash
[protected]

Akai Televisions Purchased through Amazon sold by DS Cloudtail India Pvt Ltd & Marketed By Hometech Digital Pvt Ltd. — Counterfeit AKAI TV sets are being sold by certain dealers, No after sales support
I purchased a 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model through Amazon sold by DS Cloudtail India Pvt Ltd259Q1ZH, TCI Warehouse, Unit 1, SF No. 496/A, 497, Mopperipalayam, Village, Post- kaduvettipalayam, Karumathampatti, Palladam Taluk, Coimbatore, TN- 641659, PAN No. AAQCS4259Q, GST Regn No. 33AAQCS4 & Marketed By Hometech Digital Pvt Ltd vide Invoice No. IN-SCJB-139958 dated 22 Mar 2022 and the item was delivered at my place around a week time. The installation was supposed to be completed by the OEM/Supplier within 48 hours of delivery but to my dismay the OEM/ Supplier never bothered to install the product and after a month of ordeal they requested me to take the help of local technician for installation and the product was installed somewhere end of April 2021. This lackadaisical attitude of the supplier was also communicated to Amazon through email time and again.

Unfortunately, the TV stopped working exactly after a year plus few days. It was during 17th of May the display of the Television had been off thus forcing me to search for the customer care numbers provided on the warranty book let as well as Akai Website. To my astonishment, none of the numbers provided on the warranty booklet including the website address of the Akai are functioning/ not responding to calls/ non existent. The picture was appearing on the top of the Screen and below half was having horizontal lines. Finally, somehow I got in touch with their executive at AKAI and obtained a complaint no. PA[protected] on 21 May 2022 and after that so many executives called me from different nos. On 23 May 2022 someone from UNIQPLUS operating under UNIQARE (GST. 32AKIPS06222C1ZP) reached my house on 30 May 2022 and diagnosed as Panel Complaint and provided a receipt vide no A1976 by paying Rs 650/- service charge.

The service centre told me after feeding my TV model no. in their system that the TV is having 1+2 years of warranty and the product will be replaced within a week as was communicated by their source. I have the screen shot exchanges between the AKAI service 24x7 and the local service centre. The service centre told me that they forwarded a request for replacement of Panel and expected within a week as the panel will be covered in the warranty for two years. Further, he told that he cannot assure anything about the TV as the spares are provided by OEM otherwise, I need to throw it out. Now whenever I contact the service centre they asked to contact OEM/ their Manager in Chennai ( Mr Karthik- [protected]) and OEM in turn asks me to contact Amazon like this they keep on ping ponging me among themselves. The TV is laying like a white elephant for the past almost one month in my house and I am fed up of complaining daily to the above named people. Now the OEM says they provide only standard warranty of 1 year and Amazon has to provide further service whereas, amazon is asking a denial letter from the OEM so that they could provide the service, the local service centre says from their past experiences that AKAI (OEM) does not send the panel at all. I am the only sufferer in this case. I even spoke to AKAI Chennai Manager Mr Karthik but also of no use. It may please be noted that there were innumerable complaints pending at the online complaint platform of various customer sites and that itself is the solid proof that the company is a fly by night operator or selling counterfeit products with the help of some local technicians.

I am really taken aback by the irresponsible attitude of these people. To be precise, being a supplier of the AKAI product Amazon also can’t get away from their moral responsibilities. A solution has to be found by Amazon immediately and can’t take the customers for granted. This is purely a criminal act in which I feel a lot of hands are involved and in the process lakhs of gullible customers are getting duped and the customers are losing so much of money besides undergoing unwanted harassment also. Kindly suggest how to go about to claim my right and to bring the offenders to the books. What action should I take against the Dealer who is said to be involved in selling this type of bad / counterfeit TV sets and other contraband over the last many years duping several customers?

An immediate action in this regard will be highly appreciated.

I Shyama Bose, stay in Durgapur, West Bengal, Address: 19/8 Ashoke Avenue, Durgapur-713204. My 65 inch Smart TV, AKAI (under warranty) panel is not working properly. I made complain immediately in April 14th (likely) and they attended the call from the Durgapur Service Centre. Then wrongly the call was cancelled on 15th and again the call was re-registered by the service centre. Thereafter as per their provision they took Rs.900/- for delivery of the new panel to replace the defective one. it was 17th April 2022. But till date the status remains the same. I contacted their Kolkata Counterpart Sri Santosh Jha but the issue has not been solved yet. Today itself I contacted the Durgapur Service and they informed that the new panel sent for replacement is broken and said that this is for the second time which was not informed to me. They keep on giving the same excuse and time is passing on. Already close to 2 months

Akai tv is not working with remote

I ordered a tv (AKAI 108 cm (43 Inches)LED TVAKLT43S-DFS6T (Black)2020 Model) Fire TV Edition Full HD Smart
on 6th april 2021 on amazon.in( order no:[protected].Amazon delivered this tv to me on 8th April 2021.

Now on 7th april I saw a white line in the bottom line of tv pannel, then I registered a complain on akai tv
customer service on 8th april 2022.they told me this problem will resolve within 24 hours.I had wait 48 hours,
but nothing resolved.then I again called to akai customer service on 10th april 2022, 12th april 2022, 14th
april2022, then one person came to my home and click some picture of my tv, then I whatsup him amazon invoice
and amazon worrenty invoice.After that I called many time to akai customer service, but no result . then I decide
to got to consumer forum . please resolve my problem .

My Address :- Debabrata Mondal
Vill-Kalitala (Basudebpur)
Post-Tribeni
Dist-Hooghly
Pin-712503
P.S-Mogra
L.M-Ananyo Sticker shop near Dakati Kalibari

This tv sold by :- Cloudtail India Private Limited
(As per invoice) Amta Industrial Park, Amta, Mouza, Majukhetra,
bearing survey no.301
Kolkata, West Bengal, 711401

I have purchased a window of ekai which is still under watanay service i have complained more than 8 times but still no response yet once technician came so he miss behwe badly and take extra charge
I want to tell you that this problem is not only with the people, it is also happening with the people Miss Behave and takes extra charge and says where you have to complain, someone new will listen to you.
I want to request you to take legal action, Nagendra is the name that one sees in Azamgarh, may have complained in many places but got only response from somewhere, now stay together, hope I will do something good, I will convey my word to the company, I am upset till my aircondition not in working condition
my contact no. [protected]

I purchase AKAI Smart LED Fire TV, model 4KLT43S-DFS6T on 8th August, 2021. It is 28th March, 2022 now and the TV screen is showing a band of flickering pixels at the bottom. There are white, red, and blue lines appearing on the screen plus, there are two corners (top left and bottom right) that are becoming white.

I called Akai customer care number and they denied service stating that you have to contact Amazon because that is where you purchased it from. I raised a complaint with Amazon but no reply so far except for a confirmation email that the service request has been raised.

This is giving be bad feeling and if AKAI or AMAZON denies a full replacement or a full refund, I am going to drag them to consumer court and make them pay. This is horrible that AKAI and AMAZON don't respond to customer complaints properly. These brands need to be banned or charged with hefty fines. Only then they will come to their senses.

Very Disappointed as i raised my issue about a week back
Why should i pay if the same problem existing,
On 17th of December when your engineer visited That time he told me that its need only cleaning after this problem will not happen again..Now just after 15 days i am facing same issue.
On 2 Jan 2022, So wht its mean as its just 2 days of end of my warranty period.
So is it intentionally did at your end to just delay the time & days to wait to make it out of warranty.
If you dnt want to process it or rectify the problem.
Also Everytime i approach nobody replying about the issue even they dnt care about sales after service.
Finally the consumer only have single option left to raise the poor sales after service of akai on each & every online Social media platform.

Not agent came to repair it has been 30 days... U worst company akai.. Still how many days u take to repair

It has been 30 days u worst company akai.. No service manager.. Came to repair...

Akai led tv

Merw akai tv ki sound thori dair main aa jati hai aur phir kuch time baad chali jati hai matlab tv ki sound aati zati rahti hai jab ki picture clear aa rahi hai

Dear Team,

As I have purchased a new AKAI 43 inches Television from Amazon on 10/12/2020.Within a span of less than a year there was some display problem .I have called Amazon and registered for warranty claim from Amazon they have inspected and told that forwarded to the AKAI service Provider.I have 1 year warranty I have called your customer service number [protected] n number of times no one is replying properly regarding that issue. It has been more than 15 days.I need that issue to be solved on priority basis.

TV Model Number:TVAKLT43S-DFS6T (Black) (2020 Model)
Order ID[protected]
Thanks&Regards
A.P.Jayakrishna

Hi,

I was raised the complaint before 12 days but still complaint not resolved.

Ganesh Yadav from Panvel branch, Navi Mumbai knows the problem and he was said will resolve same within 15 days but now I am trying to call him from last 4 days he is not picking up the call or even not giving call back.

Akai is giving the very pathetic service whose employee don't have the courtesy call back the customer and resolve the query.

Akai team try to serve better service to customer so that in future we can refer to others to buy Akai product, by my current experience i will never refer to Akai product.

Hi Team,

I bought Akai 43 inch smart fire TV along with voice commend from amazon in Dec'20, now its remote got damaged, its right navigation key is not working. I complaint about the same to the Amazon but they simply denied to address my request as product is in still warranty. amazon is telling this product belongs to AKAI manufacture, hence any damage and repair would be taken care by AKAI only. when i contacted AKAI customer service via phone they told me that i have purchase this product from amazon, hence amazon would be responsible for its warranty. i am just been a football between AKAI and amazon. not sure now where i need to go to get this fixed. Aaki is a very well-known brand and AKI would address my issue.

Order Date : 27 Dec'20
Order No :[protected]
Item : AKAI 108 cm(43 Inches)

We Purchased AKI 1.5 Ton 3.Star A.C on dated 05.08.17 in the Name of Vipin Kumar Agarwal From Puspha Electronics & Furniture. Ac Compressor is not working with Proper Manner. Warranty Period is for 5 Years this Product.
Buyer Name-Vipin Kumar Agarwal
Buyer Mobile No-[protected]
Address:P.N.71, Awadhpuri Colony, Jhotwara, Jaipur(Raj.)

We Required Techniciation for resolve the Proble. Hence we Request personally please look this matter and resolve the problem.

Dealer name- new endovision electronic
contact no- [protected]
Customer name- roop kaur
Address- 100 j block brs nagar lodhi club ludhiana
Pin code-141012
akai ac - AKSF-123GQA
Date of purchase- 09.02.2021
Contact no- [protected], [protected]
colling problem

Technition not visit the site
Complainent no. RJ[protected]

I have purchased a new split air conditioner
not working properly. Disturb whole day and night all time sound like tik tik tik tik tik tik so highly sound.
Since install i was complaint dealer. Ge also not respond.

Sir,

We purchase an Air Conditioner (AKAI, Model/Year : AKSI-183FQT/2019) through GeM (Government e Market Place). GeM order Date : 18.11.2019, GeM Invoice Date : 19.11.2019. Item Delivery Date : 01.12.2019. After receive the item we call AKAI authorized service provider nearest to me and installed the A/C. Then they switch on the machine it works only 5 minutes and then shows error 'E0'. And then we a complaint through AKAI online complaint portal from the below given name, address and mobile number.
Name : Mission Director
Address : Mahatma Gandhi NREGA State Mission (Local Self Government Department of Kerala), 5th Floor, Swaraj Bhavan, Nanthancode, Kowdiar.P.O, Pin - 695003.
Mobile Number : [protected],[protected]
After 10 or 11 months a technician came to our office with a new board of AKAI A/C and install this to the machine. But this also can not work. They told us to, they will come later to replace the same. Until they did not come.
Take necessary action to rectify the complaint of this A/C at the earliest. Other wise we take legal action against the company and the dealer.
The photos of the machine SL. Number, Model No., Barcode and other details are attached herewith.