Akai — Complaint regarding defective cooler received

Hello,

I received an air cooler with a crack on its body (white) which was covered with white tape making it very difficult to notice. When after about a month of purchase we observed slight water leakage, we tried to call the shopkeeper who has not been receiving our calls or answering our messages. When we tried to call at a number given on the company's official website (the only one out of 3 numbers which was active), they cut the call mentioning that they accepted complaints only for TV, washing machine etc and not for air coolers.