Akai — Repair/ Replacement under warranty

I Shyama Bose, stay in Durgapur, West Bengal, Address: 19/8 Ashoke Avenue, Durgapur-713204. My 65 inch Smart TV, AKAI (under warranty) panel is not working properly. I made complain immediately in April 14th (likely) and they attended the call from the Durgapur Service Centre. Then wrongly the call was cancelled on 15th and again the call was re-registered by the service centre. Thereafter as per their provision they took Rs.900/- for delivery of the new panel to replace the defective one. it was 17th April 2022. But till date the status remains the same. I contacted their Kolkata Counterpart Sri Santosh Jha but the issue has not been solved yet. Today itself I contacted the Durgapur Service and they informed that the new panel sent for replacement is broken and said that this is for the second time which was not informed to me. They keep on giving the same excuse and time is passing on. Already close to 2 months