Akai — Washing Machine/Complaint about services

Address:

Faridabad

Washing Machine is 2 years old and it is in 5 years warranty. When an engineer came for service, he asked about service charges 550 rs which is much higher than the other competitive service providers.

My concern is if my product is under warranty why I should pay service charges because all the maintenance is included in the price of product that we have already paid. When I called the service centre they threatened me if you will not paid your service will be blocked. That's how they responded to me and when I asked the emails to their higher authorities, they said they can't provide. Even they don't have manners to speak.

I am not happy with Akai services and advice others to not purchase any item from akai.