Akbar Travels — akbartravels.com is not refunding my money

We booked goair flight ticket through akbartravels.com booking id at[protected]. Airline cancelled the flight and refunded to akbar but akbar is not refunding me. They keep giving false written assurances but when you ask them for utr number they ignore you. We have been following up for a month but to no avail. Finally we have decided to approach the authorities.
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Akbar Travels customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2019
Akbar Travels Customer Care's response
Dear Sir/Madam,

This is in regards to query raised against booking ref no. AT[protected]

Booking was cancelled on passenger request and amount has been credited in passenger account. Passenger account has been settled.

Regards,
Customer Support Team.
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